2008 Smart Cabriolet Review

by Peter Lagomarsino
(Phoenix, AZ)

My 2008 smart car Cabriolet is a great little car. Nothing like it. A few gripes...

Faulty gas tank. At 24,000 miles I had to put an entire gas tank in it for $1800. 2000 miles out of warranty I complained to SmartUSA and they paid for the part and I the labor.

The transmission doesn't shift into reverse without first putting it into drive. A problem they admitted that was common, and they want $850 for a new transmission. I said if it's a problem with other owners, why not do a recall. No response.

No spare tire. Try breaking down in the middle of nowhere...Only one tire in all of Phoenix on the weekends...

Snobby attitude at one dealer. When working up in Salt Lake City, the the Mercedes of Linden was extremely snobby to me. He didn't have a loaner smart for my repair time. Then he said it's Mercedes' policy to not give loaners to smart owners. How snobby can you be? Dallas where I bought the smart, Phoenix and Albuquerque all have loaners. But Salt Lake City did not. And he was very rude to me. Guess they lose my business...

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Oct 08, 2015
Good post NEW
by: Audreanne DuBuque

Thanks for your brilliant articles! Your niche site is great!
May I publish your article on my site?
I will link for you as an author of this article!

Many thanks for answering!

Jul 16, 2014
Lazy not Snobby NEW
by: Anonymous

I had a similar problem @ Ogilvie Motors Ottawa.We were looking to buy a 2nd Smart- we were ignored in the show room & outside-their loss-we went with another mfg.

Jul 18, 2011
Thanks for the Review
by: Jim, the Smart Car Guy

Thanks for contributing your honest & well-balanced review, Peter. While we got satisfactory customer service when we bought our smart car at that Utah dealer you mention, I DO think that the smart car is probably thought of as the "ugly stepchild" of Mercedes' dealerships.

We had a somewhat similar experience at the Pittsburgh smartcenter (which was also a Mercedes dealership).

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